1. Acceptable Basis for Return:
– We carefully evaluate each return request based on our sole discretion to determine if it meets our acceptable criteria.

2. Refund Processing:
– Once we approve the return and receive the product, we initiate the refund based on the payment method used for the order.
– Credit/Debit Card Payments: Refunds are credited back to the original credit/debit card within 15 working days. Please note that any delays in the refund process due to bank procedures are beyond our control.
– Other Payment Methods: Refunds are issued via a cheque payable to the individual named on our invoice, as provided during the order placement.

3. Return Policy:
– Our standard return policy allows for returns within 3 days of receipt of the product.
– To initiate a return, please contact us at +971 4 852 9556 or email info@hlmmedical.ae.

4. Replacement for Defective Items:
– Defective items must be reported within 3 days of receipt to be eligible for a possible replacement.
We are committed to ensuring a smooth and transparent returns and refund process for our valued customers. For any further inquiries or assistance regarding returns and refunds, please feel free to contact us.